Comcast ate my blog!

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Okay, they didn’t eat it, but they did a fine job of keeping me from accessing the Internet to post anything new with any degree of regularity. For over two months I fought, cajoled, yelled, screamed and pleaded for them to fix what was not working. They would schedule appointments weeks out and then send incompetent contract workers out who would leave without fixing much of anything.

In the meantime, readership of this blog has gone from sometimes nearing 1,000 people a day to anywhere between 45 and 100 visitors per day. Thanks Comcast!

Over the weekend Pamela at Enobytes told me how she managed to get her connection fixed. By using Twitter as Pamela advised, my wife managed to get the ear of someone at corporate headquarters. While they had many of the same issues with the Houston branch that I had, after a lot of e-mails, phone calls and threats of legal action, last night my connection was fixed and I plan to start posting regularly again. I hope that I can rebuild my readership. Whether or not I can, I owe Pamela a hearty thank you!

I would also like to thank the readers who have kept coming back and checking for new material despite my erratic posting schedule. I will now endeavor to pay you back with as much babble as I can muster.

While I have said it before, only to be proven wrong, I think Comcast has finally fixed things for me, and I am BACK!

  • Rachel

    And I thought I was the only one with ComCast issues! Weeks of “appointments” with no shows, and then they refused to reimburse me for the DAYS of being unable to USE what I was PAYING FOR! *Sigh*…..

    • http://www.anotherwineblog.com Joe

      Rachel, I am very happy that I have a very fast connection from Comcast right now, but that doesn't make up for the months of frustration and the loss of my readers. I would highly recommend using Twitter to get their corporate folks involved. Good luck!

  • http://enobytes.org Enobytes

    Joe, so glad to hear your connection is finally working again!!!!

    Rachel, do you twitter? If so, twitter @comcastcares – they can help.

    • http://www.anotherwineblog.com Joe

      I'm very glad myself! My wife and I are very grateful to you for your help. :)

  • http://www.miamihawktalk.com/discussion Chuck

    This is an old article, but a friend just pointed it out to me the other day–a CNN/Money profile of Fred Franzia, owner of Charles Shaw. Seems like an interesting guy…

    http://money.cnn.com/2007/09/05/news/companies/

    And congratulations on being rescued from Comcast hell. God knows we've had problems with our HD ever since getting it hooked up.

    • http://www.anotherwineblog.com Joe

      Thanks Chuck. Good article.

  • http://www.wvwinemaker.com Dan Mihaliak

    I've heard that about Comcast. Not much of a reputation.

    • http://www.anotherwineblog.com Joe

      Oh, they have a reputation, Dan. Just not the one I would want for my business. ;)

  • http://www.anotherwineblog.com Joe

    Oh, they have a reputation, Dan. Just not the one I would want for my business. ;)

  • http://www.anotherwineblog.com Joe

    Oh, they have a reputation, Dan. Just not the one I would want for my business. ;)