One of the biggest problems, especially in an area like Houston where the economy is still good, is that many representatives of the service industry have the crazy idea that they're doing the customer a FAVOR by waiting on him, or allowing him to patronize the establishment. And this is not limited to the young people working there.

To build a customer base it can count on, even when times are bad, an organization must see its customers as the reason it exists. And treat everyone as if she is an industry critic or the weathiest patron. It's not only common courtesy and a great way to maintain a business. You just never know what opportunities you might miss when you fail to put the customer first.

One of the biggest problems, especially in an area like Houston where the economy is still good, is that many representatives of the service industry have the crazy idea that they're doing the customer a FAVOR by waiting on him, or allowing him to patronize the establishment. And this is not limited to the young people working there.

To build a customer base it can count on, even when times are bad, an organization must see its customers as the reason it exists. And treat everyone as if she is an industry critic or the weathiest patron. It's not only common courtesy and a great way to maintain a business. You just never know what opportunities you might miss when you fail to put the customer first.

One of the biggest problems, especially in an area like Houston where the economy is still good, is that many representatives of the service industry have the crazy idea that they're doing the customer a FAVOR by waiting on him, or allowing him to patronize the establishment. And this is not limited to the young people working there.

To build a customer base it can count on, even when times are bad, an organization must see its customers as the reason it exists. And treat everyone as if she is an industry critic or the weathiest patron. It's not only common courtesy and a great way to maintain a business. You just never know what opportunities you might miss when you fail to put the customer first.

I'm with you man. I apppreciate your straightforward, non-PC style….

Customer service is so important and so lacking at times. It makes or breaks a visit whether wine or food.

Your “I guess we have to be insulted before they let us eat their ***** food” comment was an effective albeit possibly impromptu tactic to get you out of the waiting area – how masterful!

Mentioned Amy's Michele Schlumberger tour post on OWC this AM under wine tourism. That lady can write!!!